FREE UK Delivery or click & collect from our Rugby store

Terms and Conditions

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Terracotta for the sale of our products will only exist once an order has been accepted, processed and dispatched ( at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights. Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at 01788 570 076 before placing an order with us.


Once you have placed your order, paid for your order through our secure server you will receive an order reference number. On receipt of your order we will ensure that your order is expedited as quickly as possible, if we are unable to provide the goods or have an issue with delivery, size, stock or colour, we will contact you within 24 hours of receiving your order.

Pricing Policy

All the prices are correct at time of issue and are given in £ sterling. We reserve the right to change them. The prices shown have no hidden extras such as tax, delivery and insurance. These components are identified and added to your Shopping Basket.

Credit Card Payments

You can pay by Mastercard, Visa credit card, Maestro, Solo or Delta debit card. We unfortunately cannot accept any other type of card, e.g. Visa Electron.
Card Details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.


Please view our website privacy policy here.


UK Delivery will be made to the address specified when you complete the order. Please note we only deliver to addresses within the UK and Isle of Man.
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with UK customers within 2-3 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Conformity Of Goods We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


You will be required to inspect goods within a reasonable time after their receipt and you will be deemed to have accepted the goods unless you notify us that you want to return your order by sending the goods back to us within 14 days from dispatch date. If no such action is taken, we will consider the goods being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.


We feel that it is important for you to able to shop online with confidence so we have created a secure transaction environment for you using a combination of both established and innovative techniques to ensure the integrity of all sensitive data. All communication and information transmitted on-line is encrypted using complicated logarithm combinations. This is in addition to the protection afforded you by your cardholder to prevent fraudulent use of the card in a “card not present” environment.

Refund and Exchange Policy

If you feel the products you have received from Terracotta do not meet your expectations, you are welcome to return any item in its original condition within 14 working days from dispatch date for an exchange or refund.

If you return items due to a defect in goods or incomplete or incorrect delivery we will pay for the cost of returning goods and offer a full refund or exchange.

If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Items must be returned to us with a Terracotta proof of purchase. Items must be returned unused, in perfect condition and in the original packaging.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages lost or damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Refund and Exchange Policy in store

For items bought in our retail store we are happy to offer an exchange on unsuitable goods for items of the same value or gift vouchers, provided that they are returned with proof of purchase within 7 days. We do not exchange reduced or sale items.


Should you have any reason to complain, please contact us on 01788 00000 or email us at quoting the following information.

  • Reason for complaint
  • Date of Purchase
  • Till receipt number or order number.

Statutory Rights

All the information is given in good faith and is current at the time of distribution. Your Statutory Rights are not affected.


We reserve the right to refuse to supply any individual or company. The supplier of the goods featured is:

13 Bank Street Rugby Warwickshire CV21 2QE

Disclaimer & Limitations of liability

To the fullest extent permitted by law and save as provided above, neither Terracotta nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Terracotta or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

"The limitations of liability in these conditions shall apply equally for the benefit of Terracotta and any other associated company of Terracotta as if references to Terracotta included references to each such associated company."

While Terracotta uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Terracotta will not be responsible for any errors or omissions or for the results arising from the use of such information. While Terracotta takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Terracotta will not be responsible nor liable for your use of any other websites which you may access via links within this website. Terracotta does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Terracotta. The entire liability of Terracotta under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Terracotta will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Terracotta may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Terracotta.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


All material (including without limitation photographs) on this website is, unless clearly indicated to the contrary, subject to the copyright ownership of Terracotta and may not be reproduced in any format and in any circumstances without the prior written consent of an authorised person within Terracotta.

Users may access and download the contents of these pages and store a copy on a temporary basis for the sole purpose of viewing the pages. Permanent storage, copying or re-distribution of these pages is prohibited. We encourage appropriate links to our website with prior permission from the web administrator please email